The MSU Way: Excellence in Campus Operations and Services Physical Plant Talking Points

1. The MSU Way: ECOS project is an effort involving several MSU operations units. The goal is to partner to achieve three primary goals:
  - Save money by using MSU's resources as wisely and efficiently as possible
  - Provide superior customer service to campus customers
  - Operate as a seamless "Team MSU" when delivering services, reducing redundancies and internal competition between units
2. There are several MSU units participating in developing The MSU Way. The units are listed here.
3. Those representing Infrastructure Planning and Facilities are either "stakeholders" or "steering committee" members. A subset of the “steering committee” members serve as members of the Core Group. A list of each can be found here.
4. The MSU Way is above individual units. It is about establishing and sharpening a university-level method and adjust individual units if necessary to support it.
5. Infrastructure Planning and Facilities is one component of The MSU Way.
6. The MSU Way may — or may not — result in a change in how the Infrastructure Planning and Facilities operates.
7. The scope of The MSU Way was originally about delivering capital projects, but it has expanded to look at the entire operation of the unit, per Ron Flinn, Vice President for Strategic Infrastructure Planning and Facilities.
8. The goal is to proactively look at our operations and to suggest improvements from within, versus potentially the opposite approach.
9. Infrastructure Planning and Facilities team members will receive regular communications on this effort's progress via multiple channels but primarily through this website. Members of the Infrastructure Planning and Facilities steering committee and stakeholder groups will participate in developing communications.
10. Infrastructure Planning and Facilities partnered with Residential and Hospitality Services to hire a facilitator from MSU's School of Planning, Design and Construction, to lead the effort and facilitate all MSU Way meetings. Therefore, Infrastructure Planning and Facilitiest and RHS are the sponsoring units of The MSU Way.
11. Project Management Institute terms and principles will be used to facilitate the effort. RHS recently trained all of their staff and some Infrastructure Planning and Facilities team members on the PMI approach with the goal of speaking a common language and using a consistent approach on RHS projects.